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Japan Airlines Review

Brand popularity

5.0 - Extremely popular brand

eCommerce rating

3.0 - 1 e-commerce feature offered

Shipping & returns policies

1.7 - 3 ratings - expand

Company values, ethics & policies

0.0 - 0 ratings

Customer service & brand

4.0 - 1 rating - expand

Privacy policy & data security

0.0 - 0 ratings

Loyalty, rewards & partnership programs

2.0 - 1 rating - expand

Seasonal sales & events

0.0 - 0 ratings

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Japan Airlines Review: Japan Airlines Pros & Cons

Japan Airlines (jal.co.jp) is a very popular airline store which competes against other plane ticket stores like American Airlines, Alaska Airlines, JetBlue, United Airlines and Qatar Airways. Based on our in-depth Japan Airlines review, when compared to its competitors, Japan Airlines is a mid-range performing brand within its category. Read the full Jal.co.jp review below for more details.

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Knoji has 41 Japan Airlines reviews and ratings as of June 4, 2026. Knoji editors and the Knoji shopper community have reviewed Japan Airlines and compared it against 667 top airlines brands, reviewing Japan Airlines based on product and store features. Knoji reviews and ranks Jal.co.jp and other airline stores based on how many features each offers and based on a 5-star rating scale. Based on these factors and 41 Japan Airlines reviews, Japan Airlines earns an overall score of 4.2 out of 5.0 points. Japan Airlines offers 13 total features. Japan Airlines' review score is also boosted by the fact that it is a popular brand with good recognition among consumers.

jal.co.jp
Rated 4.2 - 41 ratings
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About Japan Airlines

Japan Airlines is a large airlines company operating the e-commerce site jal.co.jp. Japan Airlines sells its products and services in the airlines industry. Japan Airlines is a less active brand when it comes to discounting and offering coupons. Japan Airlines has a mix of reviews among shoppers on Knoji, with 41 ratings and an average rating of 2.9 stars. Japan Airlines scores below average compared to other brands in the airlines industry, providing 1 e-commerce features to better serve its customers.

Japan Airlines' Review Scorecard

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